Common questions
Your Questions Answered
Have questions about our IT services, web design process, or how Computers and Such can help your business? We’ve compiled answers to some of our most frequently asked questions below. If you don’t find what you’re looking for, please don’t hesitate to contact us directly.
General IT Support & Services
What types of IT support do you offer?
We offer a comprehensive range of IT support services, including on-site and remote troubleshooting for hardware and software issues, network problem resolution, virus and malware removal, new computer setup, system upgrades, and general technical assistance to keep your business technology running smoothly.
What are your typical response times for IT support requests?
We prioritize prompt responses. For urgent issues impacting your business operations, we strive for the quickest possible response for critical situations. For less urgent requests, we typically respond based upon specific Service Level Agreements (SLAs) for our Managed IT Services clients.
Do you offer on-site support, or is it all remote?
We offer both! Many issues can be resolved quickly and efficiently via remote support. However, we also provide on-site support for hands-on troubleshooting, hardware installations, and network setup, primarily serving businesses in the surrounding tri-state area.
What areas do you serve for on-site IT support?
Our primary service area for on-site support includes the greater tri-state area; however, there always can be exceptions. Please contact us to confirm if your location is within our on-site service zone.
Can you help with setting up new computers or office networks?
Absolutely. We can assist with everything from unboxing and configuring new computers and peripherals to designing, installing, and securing new office networks (both wired and wireless) tailored to your business requirements.
What if I have an IT emergency outside of business hours?
For our Managed IT Services clients, we offer after-hours emergency support options. For break-fix clients, emergency support outside of standard business hours may be available at a different rate and subject to technician availability. Please contact us to discuss your specific needs.
Hardware Sales & Installation
What types of hardware do you sell?
We can source and supply a wide range of business-grade hardware, including desktops, laptops, servers, network switches, routers, firewalls, printers, monitors, and other peripherals from reputable brands.
Do you provide setup and installation for hardware purchased from you?
Yes, we offer complete setup and installation services for any hardware we provide. This includes configuring the equipment, installing necessary software, connecting it to your network, and ensuring everything is working correctly.
Can you advise on the best hardware for my specific business needs?
Absolutely. We take the time to understand your business requirements, workflow, and budget to recommend the most suitable and cost-effective hardware solutions that will support your current needs and future growth.
How can I request a quote?
At Computers and Such, we provide innovative technology solutions to empower businesses. Our services include web development, digital marketing, and IT consulting, tailored to meet your needs.
Managed IT Services
What is included in your Managed IT Services plans?
Our Managed IT Services plans are designed to provide proactive and comprehensive IT management. While specific inclusions can be tailored, they typically include 24/7 system monitoring, regular maintenance and updates, patch management, cybersecurity protections, data backup solutions, help desk support, and strategic IT guidance.
How does proactive monitoring benefit my business?
Proactive monitoring allows us to identify and address potential IT issues before they cause significant downtime or disruption to your business. This means fewer surprise problems, enhanced system reliability, better security, and ultimately, more productive uptime for your team.
Is there a long-term contract required for Managed IT Services?
We offer flexible options. While some clients prefer the stability and benefits of an annual agreement, we can discuss terms that best suit your business needs.
How are Managed IT Services priced?
Our Managed IT Services are typically priced on a flat-rate monthly fee based on factors such as the number of users, devices, and the complexity of your IT environment. This provides predictable IT costs and makes budgeting easier. We'd be happy to provide a custom quote after learning more about your needs.
Web Design & Development
What kind of websites do you build?
We design and develop professional, modern websites tailored to your business needs. This includes informational sites for local businesses, brochure-style sites to showcase your services, e-commerce solutions for online sales, and custom web applications. Our focus is on creating user-friendly, responsive (mobile-friendly) sites that achieve your objectives.
Can you help redesign my existing website?
Yes, we specialize in website redesigns. We can help update your site's look and feel, improve its functionality and user experience, make it mobile-responsive, and optimize it for better search engine performance.
Will I be able to update the website content myself after it's built?
Yes. We typically build websites on user-friendly Content Management Systems (CMS) like WordPress, which allows you or your team to easily update text, images, and other content without needing technical coding knowledge. We also provide training on how to manage your site.
Do you offer website hosting or maintenance services?
While our primary focus is design and development, we also provide reliable website hosting and offer ongoing website maintenance plans to ensure your site remains secure, up-to-date, and performing optimally.
Cybersecurity
What kind of cybersecurity threats can you help protect my business against?
We help protect your business against a wide range of cyber threats, including malware (viruses, ransomware, spyware), phishing attacks, unauthorized access, data breaches, and other malicious activities. Our multi-layered approach aims to create a robust defense for your digital assets.
Do you offer data backup and recovery solutions?
Yes, comprehensive data backup and recovery solutions are a critical part of our cybersecurity and managed services offerings. We implement reliable backup strategies (both local and cloud-based) and have plans in place to help you recover your data quickly in the event of a system failure, cyberattack, or other disaster.
Can you help with employee cybersecurity awareness training?
Yes. We believe that informed employees are your first line of defense. We can provide cybersecurity awareness training to help your staff recognize phishing attempts, understand safe internet practices, and contribute to your overall security posture.
VoIP Phone Systems
What are the main benefits of switching to a VoIP phone system?
VoIP phone systems offer numerous benefits, including lower calling costs (especially for long-distance), advanced features (auto-attendant, voicemail-to-email, call routing), increased flexibility and mobility for remote work, scalability to easily add or remove lines, and often, improved call quality.
Can I keep my existing phone number if I switch to your VoIP service?
In most cases, yes! We can typically port your existing business phone numbers over to our VoIP service, allowing for a seamless transition without interrupting your client communications.
What kind of features do your VoIP systems offer?
Our VoIP systems come with a rich set of features, including auto-attendant, voicemail, voicemail-to-email, call forwarding, conference calling, mobile app integration (allowing you to make and receive calls from your business line on your smartphone), call recording (optional), and more.
Training Solutions
What kind of technology training do you provide?
We offer customized technology training tailored to your business needs. This can include training on common office software (like Microsoft Office Suite), cybersecurity awareness for employees, how to use specific business applications or your new VoIP phone system, and basic website content management.
Can training be customized for our specific software or needs?
Yes, absolutely. Our training programs are designed to be flexible and can be customized to focus on the specific software, tools, and skills that are most relevant to your team and business operations.
Is training conducted on-site or remotely?
We offer flexible training formats, including on-site sessions at your location in the tri-state area, virtual live training sessions, or even one-on-one coaching, depending on your preference and needs. We can also travel as needed.
Still Have Questions?
If your question wasn’t answered above, or if you’d like to discuss your specific technology needs in more detail, our team is ready to assist. Please don’t hesitate to reach out to us.